COVID-19

We remain open to help you

AS MANDATED BY THE AUTHORITIES OUR OFFICES AND WORKSHOP ARE PRESENTLY CLOSED TO THE PUBLIC. 
As a supplier of equipment and services to many essential sectors, Papp Scales remains at your service despite the exceptional constraints presented by the Coronavirus pandemic.

Designated as an essential supplier for the maintenance of operations by several leading players in the pharmaceutical, food, and medical care industries, we unfortunately  must limit  our services to businesses designated essential by the authorised government agencies. Our sales and technical support teams remain available to you through telecommuting.


Our supply chain remains intact


Despite the reduction in staff in our offices and workshops, our sales and technical support teams remain available to meet your needs.

For TECHNICAL SUPPORT please call 1-514-335-9640 and a technician will be assigned for remote assistance.

For SALES and PARTS inquiries, please write:    infos@balancepapp.ca  

To SHOP ONLINE we invite you to visit our web affiliates: www.poidsnet.ca or www.valleyscales.ca


COVID-19 Contingency Plan

Having recently added 1900 square feet to our premises, we have reorganised our workshops, offices and warehouse, allowing isolated work spaces for all of our staff. These work stations are reserved for their exclusive use. Internal travel in the workplace is limited to shared areas where all hygiene and distancing instructions as required by government authorities prevail.

In order to maintain continuity of service, we have divided the workforce into teams alternating between telecommuting and working in our offices. We're limiting the number of individuals present in our premises to 4. Our working hours will now be spread over 6 days a week. Our telecommuting technician team will be dedicated to urgent road service calls and technical support while our workshop technicians to urgent repairs, technical support, preparation of new instruments , as well as parts, supplies and web orders.

Service On the Road (Service Calls)

Designated as a critical supplier by several companies and organisations working in essential sectors, we must unfortunately limit the availability of road service to customers in the priority sectors with pre-existing service agreements and / or a well-defined and verifiable COVID-19 contingency plan. 

We ask you to limit service requests to emergencies affecting production and invite you to send instruments and equipment requiring secondary repairs and calibrations to the workshop when the situation allows.

Workshop Services

Our repair and calibration services will be maintained in shop for essential sector businesses.. Our Measurement Canada services will be limited to urgent cases in priority sectors. Measurement Canada exams on small equipment and periodical traceable calibrations will be suspended until May 3rd.

We ask you to communicate with us before sending equipment to our workshop so that we can prepare a work order before receiving your scale. Any equipment received at our workshop without notice could be refused. 

Considering that the Coronavirus C-19 can remain active on metal and plastic surfaces between an estimated 3 to 6 days, we ask that all instruments (scales, weights, printers) be cleaned and disinfected before being sent to us. In the absence of an alcohol-based solution, we recommend conventional dish soap, its cleaning agents being recognized as safe for human consumption. Scales will be stored 24 hours before being assigned to a technician.

We ask for your cooperation by respecting the delimitation of customer areas as indicated on the ground, at the main reception and in the receving area in the workshop.
Availability of our services
SERVICES Service Calls Service In-Shop
Repairs Limited Limited
Calibration Limited Limited
Traceable periodical calibrations Limited Suspended
Measurement Canada inspections Limited  Limited
Measurement Canada (small equipments) Suspended Suspended
Technical support Limited  ✅
Programming Limited  ✅
Sales ❌ ✅
Rentals ❌ ✅
Hours of Operation - Availability
Monday to Friday ✅ 8h30 - 16h00
Weekend ✅ ❌

We remain dedicated to providing you with efficient and punctual services and we apologize for any delays caused by these extraordinary circumstances. These measures will remain in place until the constraints as determined by the authorities are lifted. You are invited to consult the table above which will be updated periodically according to the directives of the government authorities.

Contact:                        
By phone: 514-335-9640
By e-mail: Info@balancepapp.ca